100% PRODUCT, REFUND AND PRICE MATCH GUARANTEE

We want you to Love, Care, Nurture and Enjoy your pets therefore at CanadaVetDirect.com our products and services come with following guarantees:

100 % Product Guarantee: All products sold on CanadaVetDirect.com are selected by our practicing veterinarians to ensure that they are safe products from brand name reputable companies we trust. We stand by our quality and if you are not happy with our product just return for full refund!

Unfortunately prescription products cannot be returned or replaced due to government regulations.

100% Price Match Guarantee*: We offer terrific savings of 50%-60% from the recommended retail price. We endeavor to offer our customers the most competitive pricing in the marketplace; however, if you find an identical product advertised at a lower price* just contact us and we’ll match it!
* applies only to prices advertised by US or Canadian based businesses for products which are in stock and in retail quantities after including all taxes, postage and handling charges and insurance costs. Excludes trade, wholesale or bulk orders.

100% Free Shipping: We offer free shipping on all orders.

Prompt Delivery: We guarantee prompt delivery. Your order will be filled within the same working day of your order whenever possible. If, for some reason outside our control, we can't dispatch your order within 5 days, we will contact you by email or phone. Most of our orders arrive within 7 to 10 days. In some rare circumstances things do go wrong, so if your order is not received within 21 days we will reship your order free of charge. Just let us know!

Customer Service: Our commitment to quality service is unmatched in the industry. Our qualified representatives, pharmacists and Veterinarians are standing by to help you care for your loved ones.